Last updated August 19, 2026
This is a starter outline, not legal advice. Replace the bracketed details and have it reviewed before you rely on it.
Changing a booking
Move to another departure on the same route once, free of charge, up to [change deadline] before you travel. Call us — changes cannot be made online.
Cancelling
Cancel more than [full refund window] before departure for a full refund. Between [partial window] and departure we refund [partial amount]. After departure no refund is due.
How refunds are paid
Back to the card or account you paid from, within [refund processing time]. We cannot refund to a different account.
Missed departures
A missed departure is not refundable, but call us — where there is space on a later departure that day we will usually move you.
If we cancel
A departure we cancel is always refunded in full, whichever notice you had.